shipping, returns & exchanges
Holiday delivery: in order to ensure your order arrives by Christmas via UPS Ground, you must place your order by December 10. For international orders, delivery is via USPS Express Shipping with tracking, and orders must be received by November 28 to ensure delivery by Christmas. Expedited shipping is available after those dates - please contact us to arrange.
For all domestic orders, we ship via UPS Ground and USPS. For orders shipping abroad, US International Priority Mail will be used. Tracking information will be provided via email once you order has shipped. We make every effort to ship your order within 3 to 5 business days of receiving confirmation.
Returns are for clothing only. You may return a clothing item within 7 days from date of receipt for store credit or exchange only (less shipping/handling costs). You must contact us within 48 hours of receiving your order to request a shop credit or exchange. To begin the return or exchange process, please email firstname.lastname@example.org for a Return Authorization.
please note that all sale items are final sale and not eligible for return or exchange
All returned items must be in the original condition and packaging and sent via UPS or certified US mail to:
jess brown design
attn: returns / exchanges
329 Bassett Street
Petaluma, CA 94952
We will contact you when your return has been received and processed.
We accept Visa, MasterCard, and American Express
Out of stock items:
On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.
For rag doll and quilt orders:
As all pieces are cut to order. Cancellations must be made within 24 hours of original order. Exchanges or returns must be approved by our studio.