shipping, returns & exchanges
For all domestic orders, we ship via UPS Ground and USPS. For orders shipping abroad, US International Priority Mail will be used. Tracking information will be provided via email once you order has shipped. We make every effort to ship your order within 3 to 5 business days of receiving confirmation.
Returns are for clothing only. You must contact us within 5 days of receiving your order to request a refund or exchange.
Once we have been notified, item(s) must be received 15 days from date of receipt for a complete refund (less shipping costs). Refunds will be sent by check to all domestic retail customers. If refund to a credit card is preferred, special arrangements can be made.
All returned items must be in the original condition and packaging and sent via UPS or certified US mail to:
jess brown design
attn: returns / exchanges
329 Bassett Street
Petaluma, CA 94952
We will contact you when your return has been received and processed. Feel free to contact us at firstname.lastname@example.org with any questions about your order.
We accept Visa, MasterCard, and American Express
Out of stock items:
On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.
For rag doll and quilt orders:
As all pieces are cut to order. Cancellations must be made within 24 hours of original order. Exchanges or returns must be approved by our studio.