shipping, returns & exchanges

Shipping:

For all domestic orders, standard shipping is via UPS Ground and USPS. For orders shipping abroad, US International Priority Mail will be used for standard shipping. Tracking information will be provided via email once you order has shipped. We make every effort to ship your order within 3 to 5 business days of receiving confirmation.

Return Policy:

For clothing and accessories: Requests to exchange or return any garment must be made within 48 hours of receipt, and returned items received within 5 days. Returns are for store credit only. To begin the return or exchange process, please email jess@jessbrowndesign.com for a Return Authorization. Items must be in unworn condition. Custom quilts are not eligible for return.

For shoes only: refunds will be to original form of payment. Please note your refund will be processed after your return is inspected. Shoes must be in unworn condition with stickers still attached.

jess brown rag dolls are one of a kind & handmade. they are art-based textile sculptures. they are created using antique, found and recycled remnants. each doll is unique and one of a kind. materials in the studio are collected, gathered, and used to create each piece. these materials are subject to change based on their availability. most dolls are created with button shoulders and may not be suitable for children. each doll is cut to order. cancellations must be made within 24 hrs of original order.

Please note that all sale items are final sale and not eligible for return or exchange.

Please note that all sale items are final sale and not eligible for return or exchange.

All returned items must be in the original condition and packaging and sent via UPS or certified US mail to:

        jess brown design
        attn: returns / exchanges
        144 Petaluma Blvd North
        Petaluma, CA 94952

We will contact you when your return has been received and processed. 

Payment Types:

We accept Visa, MasterCard, and American Express

Out of stock items:

On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.

For rag doll and quilt orders:

As all pieces are cut to order. Cancellations must be made within 24 hours of original order. Exchanges or returns must be approved by our studio.