In response to covid shipping times may have slight delays. Please place rag doll orders by Monday 11/30 for Hanukkah and Wednesday 12/9 for Christmas.
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shipping, returns & exchanges


For all domestic orders, standard shipping is via UPS Ground and USPS. For orders shipping abroad, US International Priority Mail will be used for standard shipping. Tracking information will be provided via email once you order has shipped. We make every effort to ship your order within 3 to 5 business days of receiving confirmation.

Return Policy:
Returns are for clothing only. You may return a clothing item within 7 days from date of receipt for store credit or exchange only (less shipping/handling costs). You must contact us within 48 hours of receiving your order to request a shop credit or exchange. To begin the return or exchange process, please email for a Return Authorization.

please note that all sale items are final sale and not eligible for return or exchange

All returned items must be in the original condition and packaging and sent via UPS or certified US mail to:

        jess brown design
        attn: returns / exchanges
        329 Bassett Street
        Petaluma, CA 94952

We will contact you when your return has been received and processed. 

Payment Types:

We accept Visa, MasterCard, and American Express

Out of stock items:
On occasion, an item you selected might be out of stock. If this is the case, we will contact you upon receipt of your order.

For rag doll and quilt orders:
As all pieces are cut to order. Cancellations must be made within 24 hours of original order. Exchanges or returns must be approved by our studio.